If you book a photoshoot session, you are only permitted to ONE of the free chromatic colors (Black, Pure White and slate Gray). You must pay an additional charge of $25 for every other backdrop you would like to use.
Payments for all services must be booked online. If you pay using PayPal, Cash App, or Zelle Transfers, full payments must be received before the service is rendered.
All cancellations on any service received within 48 hours of the booking date will lose 50% of the initial payment.
Please try to arrive 15 minutes before your booking time! Respect your time and our time. If you are late to your appointment, then you will miss that time on your appointment. Missed appointments are considered cancelled appointments. There are NO refunds on missed appointments.
We don't capture a visitor’s email address without their knowledge. Reel Gems website may require users to register or to provide personal information in order to make a commerce transaction, to enter a contest, or to subscribe to a newsletter. Your information is not shared or sold to third parties. Under no circumstance will we share your personal information as an individual with any other entity.
1. Please enter the studio wearing a mask! We must follow the COVID-19 NY state rules, so that everyone in the facility is safe.
2. Please ensure that you and your party wash your hands before entering the studio space! This is for the safety of you, our clients, and the staff at Reel Gems.
3. Please sign in when you arrive to the studio.
4. There is no food, beverages, or smoking allowed in the studio. However, you can leave your food or beverage outside on the table provided.
5. You will receive a reminder 15 minutes before your session is over to wrap up your session. You have a 5-minute grace period after your session ends to exit the studio. We need the appropriate time to clean up after your use to ensure our next client is walking into a clean and safe space the same way you did.
If you and your party do not exit the studio within your 5-minute grace period, then your card will be charged an additional $30 for overtime fees.
Please be mindful of your time as we have clients booked throughout the day. Our staff at Reel Gems need the time to clean and prepare for the next booking.
7. If you need more time, please notify staff at least 30 minutes before your session ends for us to accommodate you. We will bill you before you start your session.
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